Calling
Browser calling: your visitors click Call and talk
Visitors click Call and talk. No app, no number to type, desktop or mobile.
How it works
Browser calling uses WebRTC, the audio standard built into every current browser, to connect a website visitor to one of your agents without a phone line in between. The visitor clicks Call on your page, allows the microphone, and the agent hears them a second later.
For financial websites this matters because research, IPO notes and fund pages are mostly read on laptops, where a phone number in the header can't be clicked into a call.
What's included
- Works in current Chrome, Edge, Firefox and Safari on desktop and mobile.
- Microphone permission is requested only after the click, with a one-line explanation.
- Opus audio with echo cancellation and noise suppression.
- Relay over TLS on port 443 when office or bank firewalls block direct connections.
Questions about browser calling
What does a visitor need for a browser call?
A current version of Chrome, Edge, Firefox or Safari and a working microphone. Nothing is installed, and no phone number is shown to either side.
Does browser calling work on mobile phones?
Yes. CallCeptor's browser calls work in mobile Chrome and Safari. Where an in-app browser blocks the microphone, the widget offers a callback to the visitor's phone instead.
Is the audio quality as good as a phone call?
Usually better. CallCeptor uses the Opus codec with echo cancellation and noise suppression, which carries more of the voice than a standard phone line.
Related features
- Rings your mobile: If the agent isn't at the dashboard, the call goes to their verified mobile.
- Two-question intake: Name, mobile, new or existing client, and topic. Optional OTP to stop spam.
- Agent console: Who's calling, from which page and campaign, before the agent picks up.
- Widget that matches your site: Your label, colours and placement: header, floating, or inline on a page.
- After-hours AI receptionist: Intake and approved FAQs only. Never investment advice.
- Routing by page and topic: The IPO page rings the IPO desk. The research page rings research sales.
- Callbacks with a deadline: Missed calls become callback tasks with an SLA countdown and escalation.
- Compliance-grade recording: Per-department rules, tamper-evident hashes, retention and legal hold.
- Lead inbox and attribution: Every call, miss and callback is a lead with page, referrer and UTM tags.
- All features
Put a Call button where your phone number is today.
Free for one person and 100 browser minutes a month. Larger firms can start with a pilot on one department.