Follow-up
Callbacks with a deadline, so missed calls don't stay missed
Missed calls become callback tasks with an SLA countdown and escalation.
How it works
A website call that nobody answers is a lead you already paid for. CallCeptor turns it into a callback task: the visitor picks a slot, gets a confirmation by SMS or email, and the task shows a countdown to the deadline you set.
If no one claims it in time, it escalates to a supervisor. When the agent calls back, the call goes out from your firm's registered number so the client can tell it is really you.
What's included
- Visitors pick a slot and get a confirmation by SMS or email.
- Unclaimed callbacks escalate to a supervisor after a time you set.
- One-click dial from the callback queue, from your firm's own caller ID.
Questions about callbacks with a deadline
What is a callback SLA?
It is the time your team commits to calling a visitor back, for example two working hours. CallCeptor shows the countdown on each callback and escalates it when the time runs out.
Which number does the callback come from?
Your firm's own registered caller ID, including 1600-series numbers where your firm has one, rather than a random number the client won't recognise.
Related features
- Lead inbox and attribution: Every call, miss and callback is a lead with page, referrer and UTM tags.
- Browser calling: Visitors click Call and talk. No app, no number to type, desktop or mobile.
- Routing by page and topic: The IPO page rings the IPO desk. The research page rings research sales.
- Rings your mobile: If the agent isn't at the dashboard, the call goes to their verified mobile.
- Two-question intake: Name, mobile, new or existing client, and topic. Optional OTP to stop spam.
- All features
Put a Call button where your phone number is today.
Free for one person and 100 browser minutes a month. Larger firms can start with a pilot on one department.